Why TotalSource quality matches the original

 Critical to Quality attributes

TVH’s Quality Department is responsible for establishing product standards. These standards contain a number of attributes that are Critical to Quality (CTQs) and that the product must meet before being added to our range. CTQs usually relate to a product's form, fit and function, but appearance and durability are also included where relevant.

These quality standards then form the basis of the specification sheet used for first-article inspection (product onboarding) and the random sampling of incoming products. For TotalSource, these product standards are set to match the performance of OEM parts, while also complying with all relevant safety and product regulations. This ensures that customers experience flawless assembly and performance that meets their expectations. In fact, thanks to these standards, 99.8% of TotalSource products meet customer requirements.

Only premium materials

TotalSource parts are manufactured using materials of at least the same quality as OEM parts. To ensure this, TVH’s Quality Department performs spectral analysis on a selection of relevant products. Spectral analysis is a measurement method used to analyse the exact chemical composition of metals. After analysing the materials used in parts from OEMs, we instruct our suppliers to deliver the same or a higher grade if the same material is unavailable, so that no compromises are made to the structural integrity of the components.

In-house testing

Ensuring all TotalSource products meet our high standards for durability, reliability and quality is also made possible by over 25 in-house-developed test benches, which simulate real-world usage. For example, we test the durability of joysticks—and whether they are as durable as OEM parts—using an endurance tester, which continuously operates a joystick and measures its working cycles.